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Refund Policy Last Updated: February 10, 2026

 

Quality Living Group is a monthly subscription membership with a structured weekly release schedule.

 

Monthly Membership Terms

Cancellation:

  • Cancel anytime from your member portal
  • No cancellation fees or penalties
  • Access continues through your current billing period
  • Automatic billing stops at end of current period

Example: If you cancel on February 15 and your billing date is February 1, you retain access until March 1. You will not be charged on March 1.

 

Refund Eligibility

 

We offer refunds in the following cases:

Technical Issues: If you cannot access the platform due to technical problems on our end, contact [email protected] within 7 days. We'll either fix the issue or provide a full refund.

Billing Errors: If you were charged incorrectly (wrong amount, duplicate charge, charged after cancellation), contact us immediately. We'll refund the error within 5-7 business days.

Accidental Purchase: If you accidentally purchased the wrong tier, contact us within 48 hours. We'll either switch you to the correct tier or provide a full refund.

 

No Refunds In These Cases

 

After Lesson Access: No refunds after you've accessed more than 3 lessons (Week 1 content). The structured drip schedule means Week 1 lessons are your trial period.

After 7 Days: No refunds after 7 days from initial purchase, regardless of lesson completion.

Partial Months: No refunds for partial months after cancellation. If you cancel mid-month, you retain access through your billing period but do not receive a prorated refund.

Tier Upgrades: If you upgrade tiers mid-month, the price difference is charged immediately and no refund is provided for the unused portion of your previous tier.

Buyer's Remorse: We do not provide refunds based on "not what I expected," "didn't have time," "too busy," or similar reasons if you've accessed content beyond Week 1.

 

The Weekly Drip Schedule Is By Design

 

Lessons release weekly over 52 weeks. This is intentional to:

  • Prevent overwhelm
  • Encourage implementation
  • Build consistent habits

"I want all lessons immediately" is not grounds for a refund. The drip schedule is a core feature, not a limitation.

 

Refund Process

 

How to request a refund:

  1. Email [email protected]
  2. Include your order number or email used for purchase
  3. State the reason for your refund request
  4. Provide any relevant details (technical issues, billing errors, etc.)

Processing time:

  • Refund requests are reviewed within 2 business days
  • Approved refunds are processed within 5-7 business days
  • Refunds are returned to your original payment method

 

Important Notes

 

Access After Refund: If you receive a refund, your access to all content is terminated immediately.

One Refund Policy: If you receive a refund and later re-enroll, the refund policy no longer applies. All future subscriptions are final.

Chargebacks: If you initiate a chargeback through your credit card company without contacting us first, your account will be permanently terminated and you will be banned from future enrollment.

 

Questions?

 

Email: [email protected]

We respond within 24-48 hours depending on your tier (24 hours for Advanced/Mastery, 48 hours for Basic).