Refunds, Cancellations, and Access Policies

Clear Rules to Protect You and Your Investment

At Quality Living Group, we strive to provide transformational content and support through The Quality Living Transformation Program. While we are confident in the value of our program, we understand that circumstances may change. This Refund Policy is designed to clearly outline when refunds are available, how to request them, and your responsibilities as a client.

1. Refund Eligibility

Refunds are available only under specific conditions. Requests must be submitted within seven (7) days of purchase. Refunds will not be granted if you have completed more than one module, accessed premium content, or downloaded any digital resources, including PDFs, worksheets, or video content.

Exceptions may apply for special promotions, bonus packages, or custom offers, in which case separate rules will be outlined at the time of purchase. All clients automatically receive a copy of this Refund Policy at the time of purchase, ensuring transparency and clarity.

2. Refund Request Policy

To request a refund, please submit your request via our Support Ticket system or email contact@jaredgaven.com. Requests must clearly state your purchase details and reason for requesting a refund. All refund requests are reviewed promptly, and decisions are made at the discretion of Quality Living Group leadership.

Refunds, if approved, are typically processed within five (5) business days. Partial refunds may be considered on a case-by-case basis if valid reasons exist.

3. Cancellation Policy

You may cancel your subscription or membership at any time. Cancellation requests must be submitted through our Support Ticket system. Please note that cancelling a subscription stops future payments but does not retroactively refund past payments.

Access to program content will remain active until the end of the current billing cycle unless otherwise specified. Your tier-based access will continue to follow the rules outlined in your Terms & Conditions, and sharing login credentials is strictly prohibited. Violations may result in account suspension or termination without refund.

4. Access Policy

Clients are granted access to program content according to their purchased tier: Basic, Advanced, or Mastery. Access includes course modules, digital resources, community features, and any bonus content available for that tier. Content is accessible for the duration of your subscription unless otherwise specified at the time of purchase.

Refunds are not available for completed modules, digital resources already delivered, or any portion of the program you have actively used. This policy ensures fairness to both our clients and the business, maintaining the integrity of the program for all participants.

5. Communication & Documentation

All clients will receive a copy of the Refund Policy automatically at purchase confirmation. When a refund request is submitted, an automated email confirms receipt of the request, providing a clear timeline and next steps.