Quality Living Group ("we," "our," or "us") operates jaredgaven.com and provides educational membership services. This Privacy Policy explains how we collect, use, protect, and share your personal information.

By using Quality Living Group, you consent to the practices described in this Privacy Policy.

 

1. Information We Collect

We collect information to provide and improve our services.

Information You Provide Directly:

Account Information:

• Full name
• Email address
• Phone number (optional)
• Password (encrypted)
• Payment information (processed securely by Stripe - we do not store full credit card numbers)

Profile Information:

• Membership tier (Basic, Advanced, or Mastery)
• Progress data (lessons completed, worksheets submitted)
• Reflection worksheet responses
• Community posts and comments

Communications:

• Support emails and messages
• Responses to surveys or feedback requests
• Messages in community forums
• Discord messages (Mastery tier only)

Information Collected Automatically:

Usage Data:

• Pages visited and time spent on each page
• Lessons accessed and completion status
• Videos watched and watch duration
• Login frequency and session duration
• Device type, browser type, operating system
• IP address and general location (city/state level)

Cookies and Tracking Technologies:

• Session cookies (to keep you logged in)
• Analytics cookies (to understand how you use the platform)
• Performance cookies (to improve site functionality)

You can disable cookies in your browser settings, but some features may not function properly.

 

2. How We Use Your Information

We use your information to:

Provide Services:

• Grant access to membership content based on your tier
• Process payments and send receipts
• Track your progress through lessons
• Deliver weekly lesson unlock notifications
• Enable community access and interactions

Communicate With You:

• Send login credentials and welcome emails
• Send weekly lesson release notifications
• Send coaching call reminders (Advanced/Mastery)
• Send 1-on-1 call reminders (Mastery)
• Respond to support requests
• Send important account updates (billing issues, policy changes)

Improve Our Services:

• Analyze which lessons are most valuable
• Identify technical issues or bugs
• Understand user behavior to improve content
• Optimize the platform experience

Marketing (Optional):

• Send educational content and tips (you can opt out anytime)
• Announce new features or content
• Share member success stories (with permission) 

Legal Compliance:

• Comply with applicable laws and regulations
• Respond to legal requests or prevent fraud
• Enforce our Terms & Conditions
•  

 

3. How We Share Your Information

 

We do not sell your personal information to third parties.

We share information only in the following circumstances:

Service Providers:

We share information with trusted third-party service providers who help us operate our business:

Kajabi (Platform Hosting):

• Stores your account information, progress data, and content access
• Privacy Policy: https://kajabi.com/policies/privacy 

Stripe (Payment Processing):

• Processes your payment information securely
• We do not store your full credit card number
• Privacy Policy: https://stripe.com/privacy

Email Service Providers:

• Send transactional emails (login credentials, lesson notifications)
• Send optional marketing emails (you can opt out)
• Examples: Kajabi's built-in email or third-party services

Analytics Providers:

• Track website usage and user behavior
• Help us improve the platform
• Examples: Google Analytics (anonymized data)

Video Hosting:

• Host and deliver video lessons
• Examples: Vimeo, Wistia, or Kajabi's built-in video hosting

All service providers are contractually obligated to:

• Protect your information
• Use it only for providing services to us
• Not share it with others

Legal Requirements:

We may disclose your information if required by:

• Court order or subpoena
• Law enforcement request
• Legal process or government investigation
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activity

Business Transfers:

If Quality Living Group is acquired, merged, or sold:

• Your information may be transferred to the new owner
• You will be notified via email before any transfer
• The new owner must honor this Privacy Policy

With Your Consent:

We may share your information with third parties if:

• You explicitly consent (e.g., allowing us to share your success story)
• You direct us to share (e.g., connecting your account to another service)

Community & Public Information:

Information you post in community forums is visible to:

• Other members in your tier's community (Foundation, Advanced, or Mastery)
• Community moderators and staff

Do not post sensitive personal information in public community areas.

 

4. Cookies and Tracking Technologies

 

We use cookies and similar technologies to improve your experience.

Types of Cookies We Use:

Essential Cookies (Required):

• Keep you logged in
• Remember your preferences
• Enable core platform functionality
• Cannot be disabled without breaking functionality

Analytics Cookies (Optional):

• Track which pages you visit
• Understand how you use the platform
• Identify popular content
• Can be disabled in your browser

Performance Cookies (Optional):

• Improve site speed and reliability
• Detect errors and technical issues
• Can be disabled in your browser

How to Control Cookies:

Browser Settings: Most browsers allow you to:

• Block all cookies
• Block third-party cookies only
• Delete cookies after each session

Instructions vary by browser. See your browser's help section.

Opt-Out Tools:

• Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout

Note: Disabling cookies may prevent you from logging in or accessing certain features.

 

5. Data Security

 

We take reasonable measures to protect your information:

Security Measures:

• SSL/TLS encryption for all data transmission
• Encrypted storage of passwords (we cannot see your password)
• Secure servers with restricted access
• Regular security audits and updates
• Limited employee access to personal information

Payment Security:

• Payment information processed by Stripe (PCI-DSS compliant)
• We do not store full credit card numbers
• Tokenized payment data only

However: No method of transmission over the internet is 100% secure. We cannot guarantee absolute security. You are responsible for keeping your password confidential.

If you suspect unauthorized access to your account: Contact us immediately at [email protected]

 

6. Your Rights and Choices

 

You have control over your personal information.

Access:

Request a copy of your personal data

• Email [email protected]
• We'll provide your data within 30 days
• Format: PDF or CSV file

Correction:

Update inaccurate information

• Log in to your member portal → Settings
• Update your name, email, password, or profile
• Or email [email protected] for assistance 

Deletion:

Request deletion of your account and data

• Email [email protected] with "Delete My Account" in subject line
• We'll delete your data within 30 days
• Some data may be retained for legal/accounting purposes (up to 7 years for financial records)
• Deletion is permanent and cannot be undone

Opt-Out of Marketing:

Unsubscribe from optional marketing emails

• Click "Unsubscribe" at the bottom of any marketing email
• Or email [email protected]
• You'll still receive essential account emails (login credentials, billing notices, lesson unlocks)

Download Your Data:

Export your progress and worksheet responses

• Email [email protected]
• We'll provide a file with your lesson progress, worksheet responses, and account details

 

7. Data Retention

 

We retain your information for different periods depending on type:

Active Members:

• All data retained while your membership is active

Canceled Members:

• Account data: 12 months after cancellation (for reactivation and support)
• Progress data: 12 months after cancellation
• After 12 months: All data permanently deleted (except financial records)

Financial Records:

• Payment history: 7 years (tax and legal requirements)
• Anonymized for privacy after account deletion

Legal Holds:

• Data involved in legal disputes retained until resolution

Anonymized Analytics:

• Aggregated, anonymized usage data retained indefinitely for research and improvements

 

8. Third-Party Links

 

Our services may contain links to third-party websites or resources:

• Other educational platforms
• Recommended tools or services
• External articles or videos

We are not responsible for:

• Privacy practices of third-party sites
• Content on external websites
• Data collection by third parties

Before providing information to third parties: Review their privacy policies carefully.

 

9. Children's Privacy

 

Quality Living Group is not intended for individuals under 18 years of age.

We do not knowingly collect information from minors.

If we discover we have collected information from someone under 18:

• We will delete it immediately
• We will terminate the account

If you believe we have information from a minor: Contact us immediately at [email protected]

 

10. International Users

 

Quality Living Group is based in the United States.

If you access our services from outside the U.S.:

• Your information will be transferred to and processed in the United States
• U.S. data protection laws may differ from your country's laws
• By using our services, you consent to this transfer

For EU and UK users: See Section 12 (GDPR Rights) for additional protections.

 

11. California Residents (CCPA)

 

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know:

You can request:

• What personal information we collect
• How we use it
• Who we share it with
• Whether we sell your information (we don't)

Right to Delete:

You can request deletion of your personal information (subject to legal exceptions).

Right to Opt-Out:

You can opt out of the "sale" of personal information. Note: We do not sell personal information.

Right to Non-Discrimination:

We will not discriminate against you for exercising your CCPA rights.

How to Exercise Your Rights:

Email [email protected] with "CCPA Request" in the subject line.

We will respond within 45 days.

 

12. European Union Residents (GDPR)

 

If you are an EU or UK resident, you have rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing:

We process your data based on:

• Contract: To provide membership services you purchased
• Legitimate Interest: To improve services and communicate with members
• Consent: For optional marketing emails (you can withdraw anytime) 

Your GDPR Rights:

Right to Access: Request a copy of your personal data

Right to Rectification: Correct inaccurate data

Right to Erasure ("Right to be Forgotten"): Request deletion of your data

Right to Restrict Processing: Limit how we use your data

Right to Data Portability: Receive your data in a machine-readable format

Right to Object: Object to processing based on legitimate interest

Right to Withdraw Consent: Withdraw consent for marketing emails anytime

Right to Lodge a Complaint: File a complaint with your local data protection authority

How to Exercise Your Rights:

Email [email protected] with "GDPR Request" in the subject line.

We will respond within 30 days.

EU Representative: Not applicable - we do not have an EU representative at this time.

 

13. Changes to This Privacy Policy

 

We may update this Privacy Policy periodically to reflect:

• Changes in our practices
• Changes in applicable laws
• New features or services

When we make changes:

• We'll update the "Effective Date" at the top
• Material changes will be notified via email
• Continued use after changes constitutes acceptance

Your options:

• Accept changes and continue using services
• Cancel your membership if you disagree

We encourage you to review this Privacy Policy periodically.

 

14. Do Not Track Signals

 

Some browsers have "Do Not Track" (DNT) features.

Currently:

• We do not respond to DNT signals
• There is no industry standard for how to respond to DNT
• We may honor DNT signals in the future if standards are established

 

15. Contact Us

 

For privacy questions, requests, or concerns:

Email: [email protected]

Mail: Quality Living Group 242 Washington Street, Quincy, Ma, 02169

Response Time:

• 24-48 hours depending on membership tier
• 24 hours for Advanced/Mastery members
• 48 hours for Basic members

 

16. Data Protection Officer

 

For GDPR or privacy-related matters:

We do not currently have a designated Data Protection Officer. For all privacy inquiries, contact [email protected]

 

17. Your Consent

 

By using Quality Living Group, you consent to:

• Collection of your information as described
• Use of your information as described
• Sharing of your information as described
• Transfer of data to the United States (if outside U.S.)

If you do not consent: Do not use Quality Living Group services.